Parts & Accessories Claim "*" indicates required fields URLThis field is for validation purposes and should be left unchanged.Vehicle InformationModel*Choose the modalTurboTrophyTrophy PlusTriumphColor*Choose the modelMoonlight WhiteMetallic BlackNardo GreyTorch RedGulf BlueVIN Number*Actual Purchase Date MM slash DD slash YYYY Dealer InformationDealer ID*Dealer Name*Contact Email* Dealer Address*City*State*Zip Code*Parts OrderERP Number*Quantity*ERP NumberQuantityERP NumberQuantityERP NumberQuantityERP NumberQuantityIssue Category*Select between 1 and 9 choices. Battery-Related Issues Electrical System Malfunctions Motor and Drive System Issues Charging System Failures Structural and Mechanical Failures Software and Connectivity Problems Manufacturing Defects & Quality Control Issues Shipping & Transportation Damage User-Induced Issues & Misuse Issues*Select between 1 and 20 choices. Capacity degradation (faster-than-expected loss of charge) Failure to hold charge (battery drains quickly, doesn’t reach full charge) Overheating (while driving or charging) Battery swelling or physical damage (from impact, defects, or overcharging) Voltage imbalance among cells (one or more cells fail or degrade unevenly) BMS (Battery Management System) failure (incorrect readings, safety cutoff issues) Extreme temperature performance issues (battery shuts down in cold or heat) Controller failure (erratic acceleration, loss of throttle response) Wiring harness damage (loose or corroded connectors, short circuits) Fuse and circuit breaker issues (frequent tripping or failure to protect system) Dashboard/display malfunctions (incorrect battery readings, error codes) Motor overheating (caused by high load, poor ventilation, or controller issues) Loss of torque/power (sluggish acceleration, weak hill-climbing ability) Noisy or rough operation (grinding, whining, or clicking sounds) Sudden power cut-off while driving (intermittent loss of function) Braking failure (braking system not feeding power back to battery) Charger not working (no output, LED errors, or completely dead) Slow or intermittent charging (does not reach full charge, stops mid-charge) Charging port damage (loose connection, bent pins, moisture intrusion) Overcharging protection failure (battery gets hot or overcharges past limit) Frame or chassis defects (cracking, bending, rusting) Suspension issues (uneven ride, excessive bouncing, worn shocks) Steering misalignment or stiffness (difficult to turn, loose steering) Brake system failures (poor braking, premature wear, sticking brakes) Axle or differential failure (grinding noise, loss of power to wheels) Bluetooth/Wi-Fi connectivity issues (failure to connect to app or monitoring system) Firmware update failures (unable to update, bricking of system) Incorrect battery monitoring data (wrong charge level, inaccurate range estimate) Unexpected shutdowns due to software glitches Factory assembly defects (loose connections, missing parts, poor soldering) Inconsistent battery cell quality (defective cells causing early failure) Controller/motor mismatches (wrong firmware settings, poor power management) Controller/motor mismatches (wrong firmware settings, poor power management) Impact damage during transit (dents, scratches, broken components) Improper packaging (insufficient protection, loose parts) Loading/unloading accidents (forklift damage, dropping) Improper charging habits (using incompatible chargers, over-discharging) Overloading the golf cart (carrying excessive weight beyond rated capacity) Excessive off-road use (damage due to rough terrain not intended for use) Failure to follow storage guidelines (long-term neglect, deep discharge) Unauthorized modifications (aftermarket controllers, motor swaps, bypassing BMS) Any NotesUpload Images*Accepted file types: jpg, jpeg, png, gif.
